Human Resource Management Case Study Example | Topics and Well Written Essays - 3000 words

Human Resource Management - Case Study Example Part One, an overview of Tesco, provides a rationale for selecting the organisation, identifies specific features of the context within which it operates and key features of its business strategy, shows how it responds to the wider business environment, and explains the implications of the business strategy adopted for the management of people. Part Three diagnoses and critically evaluates the key elements of Tesco's HR strategy and the nature and scope of HR practice, with particular attention to the degree by which HR practice supports the organisation's business strategy and the extent to which different aspects of HR strategy are horizontally integrated. As a company that depends for its success on the quality of direct employee contact with customers through a unique and special shopping experience, Tesco like other similar companies claim that its people are its most important asset. Guided by a key core value of looking after its people so they can look after their customers, Tesco provides market-leading working conditions for its staff. However, it doesn't stop there. It also encourages suppliers to do the same: offer attractive benefits and wages, flexible work hours and leave, profit-sharing, subsidised meals, childcare vouchers, and an award-winning pension scheme, amongst other benchmarks. Achieving its business objectives would have been difficult without trust and dependence on the skills and commitment of employees who are encouraged at all levels to make their fullest possible contribution to business success. Guided by the slogan "Every little helps", Tesco delivers a unique shopping experience for customers, an objective that demands ongoing training to ensure that employees understand the right customer service objectives and strive to achieve them. Tesco was chosen for this paper because the quality of its people is recognised as a key factor for its profitability and stellar business performance, despite the bad press it gets from time to time due to the fact that despite their best efforts, it could never satisfy every